Interaction Marquee Improvements

CIC 2016 R1 includes an initial phase of development work to ensure that the application is deployed more efficiently in the field, customers can more easily create packages, and the application is more reliable and stable in call center environments.

Improvements include:

• Improved switchover reliability

• Now includes detailed package execution history with diagnostic info for failures

• Now indicates exact problem in the package output for failures instead of “Marquee Package Unavailable”

• Automatically recovers from many types of package execution failures that previously required a restart

• Syncs LDAP configuration more frequently and more reliably