- Contents
Active Reports Developer's Guide
Configure a Report to Appear and Run in IC Business Manager
You configure a report in Interaction Administrator so that you can run the custom report from Interaction Reporter in IC Business Manager. You can add the report to an existing category or create a category in Interaction Administrator. After you add the report to a category, you can:
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Specify general report and data source information
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Add stored procedure information, if your report requires a stored procedure
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Add and configure parameters
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Set access control
General and data source information
The following illustration shows the general report information and the data source information for the Fax Summary report.
Stored procedure information
The following illustration shows the stored procedure information for the Fax Summary report.
Parameters
A report can filter data by using parameters (for example, a date range). Interaction Reporter provides parameters that you can add to a report.
You can create a parameter based on classes. For example, to create
a Date or a Time parameter, use the following class: ININ.Reporting.HistoricalEngine.Module.Parameters.DateTimeRange.
The following illustration shows the Assembly Name and the Class Name for the Date parameter in the Fax Summary report.
The following illustration shows the User Control Assembly Name and the User Control Class Name for the Date parameter in the Fax Summary report.
The following table lists the assembly names and class names for parameters available in Interaction Reporter.
|
Name |
class_name |
user_control_class_name |
|
Group Order |
...ViewModels.AnalyzerKeywordSections |
...Views.DualListSelector |
|
Interval |
...ViewModels.AnalyzerScoringInterval |
...Views.ComboBoxParameter |
|
Group Order |
...ViewModels.AnalyzerScoringSections |
...Views.DualListSelector |
|
ACD Logged In |
...ViewModels.Boolean |
...Views.ComboBoxParameter |
|
Group Report by |
...ViewModels.CalibrationGroupBy |
...Views.ComboBoxParameter |
|
Calibration Only |
...ViewModels.CalibrationOnlyYesNo |
...Views.ComboBoxParameter |
|
Call Type |
...ViewModels.CallType |
...Views.ComboBoxParameter |
|
Date Time Range |
...ViewModels.DateTimeRange |
...Views.DateTimeRange |
|
Period Type |
...ViewModels.DialerInterval |
...Views.ComboBoxParameter |
|
Workgroup Queue |
...ViewModels.DistributionQueue |
...Views.TextBoxParameter |
|
Call Duration |
...ViewModels.Duration |
...Views.Duration |
|
Display Legends |
...ViewModels.FormattingYesNo |
...Views.ComboBoxParameter |
|
Interaction Direction |
...ViewModels.InteractionDirection |
...Views.ComboBoxParameter |
|
Media Type |
...ViewModels.InteractionType |
...Views.MediaType |
|
Process |
...ViewModels.IpaProcess |
...Views.DualListSelector |
|
Process Status |
...ViewModels.IpaProcessStatus |
...Views.ComboBoxParameter |
|
Line |
...ViewModels.LineComboBox |
...Views.ComboBoxParameter |
|
Subtotal By |
...ViewModels.LineGroupBy |
...Views.MultiCheckbox |
|
Line Group |
...ViewModels.LineGroupComboBox |
...Views.ComboBoxParameter |
|
Media Type |
...ViewModels.MediaType |
...Views.MediaType |
|
Top N Results |
...ViewModels.NumericUpDownBase |
...Views.NumericUpDown |
|
Date Range |
...ViewModels.OptimizerDateRange |
...Views.OptimizerDateRangeYear |
|
Date Time |
...ViewModels.OptimizerDateRangeMonth |
...Views.OptimizerDateRangeMonth |
|
exception |
...ViewModels.OptimizerFilterViewModel |
...Views.OptimizerFilterView |
|
GroupBy |
...ViewModels.OptimizerGroupByComboBox |
...Views.ComboBoxParameter |
|
Interval |
...ViewModels.OptimizerIntervalComboBox |
...Views.ComboBoxParameter |
|
Order By |
...ViewModels.OptimizerOrderByViewModel |
...Views.OptimizerOrderByView |
|
Target |
...ViewModels.OptimizerTargetViewModel |
...Views.NumericUpDown |
|
Time zone |
...ViewModels.OptimizerTimeZoneComboBox |
...Views.ComboBoxParameter |
|
Target Answered Service Level Percentage |
...ViewModels.Percentage |
...Views.NumericUpDown |
|
Questionnaire Name |
...ViewModels.QuestionnaireName |
...Views.DataDrivenSelection |
|
Interval Configuration |
...ViewModels.QueueInterval |
...Views.ComboBoxParameter |
|
Group Order |
...ViewModels.QueueSections |
...Views.DualListSelector |
|
Media Type |
...ViewModels.RecorderMediaType |
...Views.MediaType |
|
Scheduling Unit |
...ViewModels.SchedulingUnitViewModel |
...Views.SchedulingUnitView |
|
Service Level Format |
...ViewModels.ServiceLevelFormat |
...Views.ComboBoxParameter |
|
Status |
...ViewModels.Status |
...Views.ComboBoxParameter |
|
Report Flag |
...ViewModels.StringParameter |
...Views.TextBoxParameter |
|
Target Service Level Calculation |
...ViewModels.TargetAnsweredCalc |
...Views.ComboBoxParameter |
|
User |
...ViewModels.User |
...Views.AutoCompleteComboBox |
|
Last Name |
...ViewModels.UserLastName |
...Views.AutoCompleteComboBox |
|
Recorded IC User |
...ViewModels.UserList |
...Views.UserList |
|
Group Order |
...ViewModels.WrapUpSections |
...Views.DualListSelector |
|
Contacted |
...ViewModels.YesNo |
...Views.ComboBoxParameter |
For the parameters listed in the above table:
-
Use
ININ.Reporting.Historical.Engine.Moduleas the assembly name. -
Replace
…in the class_name and user_control_class_name withININ.Reporting.Historical.Engine.Module.Parameters.
Access control
You can set the report to use access control. The access control for a report follows the same rules that Interaction Administrator uses for access control in other products.
The following illustration shows that the Fax Summary report requires access control.
The following illustration shows access control for Interaction Reporter reports in Interaction Administrator.
