Data Backup Technical Reference - Back up all data in the \I3\IC directory

Back up all data in the \I3\IC directory

Back up all data in the \I3\IC directory except for the data in the \I3\IC\Logs directory.

The following table shows important subdirectories included in an \I3\IC directory backup.

Subdirectory	Description
`\I3\IC\Certificates\*`	Contains certificates the CIC system uses.
`\I3\IC\ClientSettings`	Contains user-saved settings for CIC clients.
`\I3\IC\FBMC`	If a customer is using Interaction Message Store, there may be useful files stored here.
`\I3\IC\Handlers\*`	Contains handlers.
`\I3\IC\HostTools`	If a customer is using Host integrations, there may be useful files stored here.
`\I3\IC\Mail\*`	If email messages were not sent before the CIC server was lost, the data is stored here.
`\I3\IC\Persistence`	If a customer is using Interaction Process Automation, the current work items should be backed up.
`\I3\IC\PMQ`	Contains any files representing database inserts that were not successful.
`\I3\IC\Recordings`
`\I3\IC\Resources`	Contains all system and user prompts and customized fax cover pages (ResourcesCoverPages).
`\I3\IC\TFTPRoot`	If a customer is using a TFTP server, there may be useful files stored here.

Also include in the backup any ODBC Data Source used for custom handlers that access tables.