Controlling dialing privileges

After you define dialing classification names and assign them to the different kinds of phone numbers on the Dial Plan page, you can assign dialing privileges to each CIC user, workgroup, role, and station defined in Interaction Administrator. Each of these groups, plus the Default User, has its own configuration container (for example, Default User, Users, Workgroups, Roles, and Stations), and each one has an Access Control page for that container. In the Category drop down list on the Access Control page, the list of Phone Number Classifications is populated based on the names defined on the Classifications page (in the Phone Number Configuration dialog). You select dialing classifications from this list to give each user, workgroup, role, or station the appropriate dialing privileges. All other CIC users automatically inherit dialing privileges assigned to CIC's Default User. You can then give additional dialing privileges to individual users, workgroups, and roles, in addition to these default privileges.

For example, you may decide that a stand-alone phone in the company lobby or kitchen should have only Intercom, Local, and Toll Free dialing privileges, and no access to long distance or local calls. On the workstation configuration dialog for that phone, you open the Access Control page, select the Phone Number Classifications category, and then select only the Intercom, Local, and Toll Free classification names.

Similarly, you can assign very specific dialing privileges for all members of a workgroup by selecting the desired Phone Number Classifications from the Access Control page for that workgroup. These workgroup privileges are combined with each workgroup member's user privileges.

You can also assign dialing privileges to specific roles on the Role Configuration dialog. Select the desired Phone Number Classifications from the Access Control page for that role.