Manually creating a dial plan

Every phone number dialed via CIC should match an entry in the Dial Plan object table. If CIC does not find a match in the object table, CIC dials the number as it was entered. This table is created on the Dial Plan page of the Phone Number Configuration dialog. Access this dialog in the Phone Numbers container in Interaction Administrator.

The Dial Plan page defines how CIC dials, displays, directs, and enforces security on each dialed phone number.

The Dial Plan processing starts after the input conversion step has created a standard Output Pattern of the phone number input. If the conversion step did not match the input with a predefined input pattern, the dialed number is passed directly (unformatted) to the Dial Plan table for processing. In either case, Dial Plan attempts to match the standardized or unformatted input it receives with its own input pattern list to take the appropriate dialing action.

A Dial Plan object defines how a dialed phone number is handled. This includes:

Input Pattern

The input pattern used to match the standard Output Pattern.

Standardized Number

A standard format for all phone numbers. Its primary use is for applications using reverse white pages lookup.

Default Dial String

The actual number dialed via the CO.

Display String

The way the number appears on the CIC client interface when it is dialed.

Default Classification

The phone number classification that identifies a dialing privilege for CIC users, workgroup members, roles, or stations.

Description

The Description field, which simply provides a place to document each Dial Plan object for those who maintain it.

Account Code Verification

Apply Account Code Verification for a Dial Plan object, to track outbound calls.

Dial Group

Displays which trunk or group of analog lines is used to dial this kind of number.