Deactivate a survey

In order to modify an activated survey, it must be deactivated.

To deactivate a survey in the Survey view, from the survey displayed in the workspace, click .

To deactivate a survey in the Survey Activation view, from the list of surveys displayed in the workspace, select the survey Name and click Deactivate .

When you click Deactivate, a confirmation dialog is displayed with three choices: Yes, No, or Cancel.

Yes	When you choose Yes, all previous survey results will be purged, and the survey is deactivated.
No	When you choose No, survey results are not purged and the survey is deactivated. Previous survey results will be mixed with new survey results. Consider selecting No if you are changing something minor. However, this might cause confusion in long-term reporting, for example if you add a new question.
Cancel	When you choose Cancel, survey results are not purged and the survey is not deactivated.

Those are the basic steps for creating and activating a survey. Next you'll read about creating specific Interaction Feedback post-call surveys and on-demand surveys.