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Install a Language Pack

Starting with 2019 R2, the CIC Language Pack and Prompt Pack installs for new CIC installations and updates for existing localized CIC systems are available on the 2019 R2 and later CIC Language Pack .iso file downloadable from the Product Downloads page at https://help.genesys.com/pureconnect/secure/Downloads.aspx  .

For CIC 2015 R1through 2019 R1, the CIC Language Pack and Prompt Pack installs are available on the CIC .iso file, downloadable from the Product Downloads page at https://help.genesys.com/pureconnect/secure/Downloads.aspx  .

The installation instructions are similar whether you are installing a Language Pack as part of new installation or installing a new Language Pack on an existing installation.

Note: If you are installing a Language Pack as part of a new CIC installation, complete the CIC Server Installation before you install a Language Pack. For more information, see the PureConnect Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/Installation_Configuration_Guide.pdf.

To install a Language Pack

  1. Ensure that your IC Server license contains the Language Pack feature license and that you downloaded the license to the IC Server before installing the Language Pack.

  2. If you have not done so, download the CIC Language Pack .iso file from Product Downloads page at https://help.genesys.com/pureconnect/secure/Downloads.aspx  , copy it to a file server, and create a share as described in the PureConnect Installation and Configuration Guide.

  3. Run Install.exe from the \Installs directory on the Language Pack .iso share to launch the PureConnect Products utility on the IC server. If other CIC components are installed on the IC Server, they are pre-selected.

  4. On the Language Packs tab, select the check box for each Language Pack to install and then click Install.

  5. If the following message appears, click Fix Patch Cache or Cancel to adjust the patch cache policy manually and then run Install.exe again.

  6. In the Install Confirmation dialog box, click OK to confirm the installation/update of the selected components. The Products utility proceeds to install/update the selected components.

The Language Pack install launches silently. It copies the localized prompt handlers to the IC Server and publishes them. You can view its progress in the Installation Progress window.

  1. When the Language Pack install has completed, Install.exe indicates the installation was successful. Click OK.