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Interaction Media Server Memory Dump

Starting with release 2017 R2, you can create a memory dump of a problematic or unresponsive Interaction Media Server process. A memory dump is the contents of the Random Access Memory (RAM) for one or more processes that the underlying operating system saves into one or more files. PureConnect Customer Care can use these dump files to help determine what caused the Interaction Media Server process to have issues.

Important!

Generally, dump files are large, depending on the amount of RAM in an Interaction Media Server. Ensure that you have enough free hard drive space to facilitate the creation of these files.

Interaction Media Server stores no more than 10 diagnostic memory dumps between server restarts.

You can manually start a memory dump by selecting Config > Diagnostics in the Interaction Media Server web interface. Then, click Create a diagnostic memory dump of the current state of this media server.

Caution!

When you trigger a memory dump of the Interaction Media Server process, that action temporarily locks that process, which causes interruptions to any current calls or actions. The operation takes approximately a minute to complete.