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Specify an External Audio Source for Queue Audio in a Group Transfer Operation

To specify an external audio source for queue audio in a group transfer operation

In Interaction Attendant, insert a Transfer to a Workgroup or a Station Group operation.

Note:

A valid Workgroup or Station Group must exist in Interaction Administer before you can select it in Interaction Attendant. For more information, see the Interaction Administrator documentation.

In the left pane of the Interaction Attendant window, click the Group Transfer object that you just inserted.
Right-click the Group Transfer object and select Insert > New Operation > Queue Operation > Play a Message to the caller from the resulting shortcut menu. The system inserts a Queue Audio object under the Group Transfer object in the left pane.

In the left pane, click the new Queue Audio object.
In the Audio Message to play to the caller group, click External audio source.
In the Audio group in the Name list box, click the external audio source.
From the menu bar, click File > Publish to save your changes to the CIC server.