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Interaction Media Streaming Server Status Pages

The following status pages are available when you log on to the Interaction Media Streaming Server web interface.

About page

The About page displays the following information:

Machine Name	Name of the computer where you installed Interaction Media Streaming Server.
File Version	Version of Interaction Media Streaming Server main ".exe" file.
Your IP Address	IP address of the computer on which you are viewing the Interaction Media Streaming Server user interface.

Server Status page

The Server Status page displays the following information:

SIP Session ID	Unique identifier of a specific SIP session.
State	Action that Interaction Media Streaming Server is using for this SIP session.
Resource Channel ID	Channel identifier of the MRCP entity that is receiving the audio from Interaction Media Streaming Server.
Details	Displays another page that contains more information about this SIP session.
Auto-refresh every 10 s	Indicates whether to update the data on this page every 10 seconds.
Refresh	Re-displays the page with the most current information.

Session Details page

The Session Details page displays the following information:

Channel ID	Channel identifier of the MRCP entity with which Interaction Media Streaming Server is communicating for this session.
Resource ID	Identifier for this session. This identifier applies to only active sessions.
Local RTP Address	IP address that Interaction Media Streaming Server is using for RTP communications with the requesting MRCP entity for this session.
Local RTP Port	Network port that Interaction Media Streaming Server is using for RTP communications with the requesting MRCP entity for this session.
Local RTP Mode	Communication method that Interaction Media Streaming Server is using for RTP communications with the requesting MRCP entity for this session. Valid values are:: sendonly - Interaction Media Streaming Server disregards any RTP messages that it receives from the MRCP entity. recvonly - Interaction Media Streaming Server cannot send any RTP messages to the MRCP entity. sendrecv - Interaction Media Streaming server sends and receives messages in communications with the MRCP entity.
Remote RTP Address	IP address of the MRCP entity that Interaction Media Streaming Server is using for RTP communications for this session.
Remote RTP Port	Network port of the MRCP entity that Interaction Media Streaming Server is using for RTP communications for this session.
Current State	Action that Interaction Media Streaming Server is using for this SIP session.
Current SPEAK Request	Identifier of the current MRCP SPEAK request that Interaction Media Streaming Service is servicing. MRCP SPEAK requests contain voice parameters, such as gender, category, and volume, for TTS requests.
Auto-refresh every 10s	Indicates whether to update the data on this page every 10 seconds.
Back	Returns to the Server Status page.
Refresh	Re-displays the page with the most current information.

Resource Details page

The Resource Details page displays the following information:

Resource ID	Identifier for this session. This identifier applies to only active sessions.
Type	Type of operation that Interaction Media Streaming Server is using for this resource.
Creation Time	Date and time when Interaction Media Streaming Server created this resource.
Age	Amount of time that this resource has been active.
Idle	Indicates whether this resource is actively servicing a call.
Engine Thread ID	Identifier of the audio engine thread that is servicing this resource. PureConnect Customer Care can use this information in troubleshooting and diagnostic investigation.
Graph ID	Identifier for this resource that is related to the number of sessions that the associated audio engine is processing. PureConnect Customer Care can use this information in troubleshooting and diagnostic investigation.
XML data	Technical information for this resource in an Extensible Markup Language (XML) format. PureConnect Customer Care can use this information in troubleshooting and diagnostic investigation.
Auto-refresh every 10s	Indicates whether to update the data on this page every 10 seconds.
Back	Returns to the Server Status page.
Refresh	Re-displays the page with the most current information.

Audio Engine page

Interaction Media Streaming Server uses audio engines to process communications for interactions. Each audio engine is associated with a specific core of the CPU on the host computer. A single audio engine can process communications for multiple interactions but is limited to the available resources of the CPU core.

The Audio Engine page displays the current statistics of each audio engine for this installation of Interaction Media Streaming Server.

Thread ID	Identifier of each audio engine that Interaction Media Streaming Server can use to serve audio to VoIP calls.
CPU ID	Identifier of the CPU core (physical or hyperthreaded) that runs the associated audio engine.
Location	Windows hardware identifier of the CPU core (physical or hyperthreaded) that runs the associated audio engine. PureConnect Customer Care can use this information in troubleshooting and diagnostic investigation.
Current Load	Percentage of the available resources of the CPU core that the associated audio engine is using.
Average Load	Average percentage of CPU core resources that the associated audio engine is using. This percentage is averaged over the last 30 seconds. Interaction Media Streaming Server does not calculate the percentage over a set 30-second window. Instead, it calculates the percentage for the 30 second period before the page displays or the data refreshes.
Graphs	Number of sessions that the associated audio engine is processing. PureConnect Customer Care can use this information in troubleshooting and diagnostic investigation.
Elements	Number of separate tasks that the associated audio engine is processing for all of its current graphs. PureConnect Customer Care can use this information in troubleshooting and diagnostic investigation.
Auto-refresh every 10s	Indicates whether to update the data on this page every 10 seconds.
Refresh	Re-displays the page with the most current information.