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CIC Data Migration Guidelines

You can use Interaction Migrator as part of a CIC upgrade installation when you require a new CIC server. Following are some recommended CIC data migration guidelines for a CIC 2.4 to CIC 3.0 migration.

Note: The CIC 3.0 SU 10 (New Patch Target) DVD replaces the CIC 3.0 GA DVD. For more information, see About CIC 3.0 SU 10 (New Patch Target).

  1. You can choose to upgrade the CIC 2.4 database to CIC 3.0 separately, before installing CIC 3.0 server and exporting/importing with Interaction Migrator, using the stand-alone CIC Database Configuration utility (in earlier CIC releases, called the Database Pre-Upgrade utility) available on the CIC 3.0 DVD.

  2. With your CIC 2.4 production server still running, install a new CIC 3.0 server with a “test” database and a limited number of test stations and users. Complete the entire new CIC 3.0 installation procedure, and test basic CIC 3.0 functionality.

  3. When you are comfortable with CIC 3.0 features and functionality, decide which CIC 2.4 configuration data components you want to migrate to CIC 3.0.

  4. Export the CIC 2.4 configuration data on the CIC 2.4 production server with Interaction Migrator. We recommend that you export all the data.

  5. After exporting the CIC configuration data file, copy the file to a USB key or other writeable storage location. Copy the file from that media to the CIC 3.0 server before importing. We recommend that you do not copy the file over the network.

  6. Import the CIC configuration data file on the CIC 3.0 server with Interaction Migrator. When you import, you can select the data you want to import at the time. If wanted, you can import incrementally.

  7. In Interaction Administrator, determine which imported CIC 2.4 data components are appropriate for your CIC 3.0 system and perform the necessary post-migration configuration.

Note: Genesys recommends completing steps 8 and 9 so that testing data doesn’t mix with production data. Mixing test and production data causes inaccurate interaction reporting.

  1. Following the import, run IC Setup Assistant and select the Database task. When you select the database, point to the test database created on the new CIC 3.0 server to perform further testing with the imported CIC 2.4 configuration data file. This testing is necessary because, if you selected to import CIC Data Sources, Interaction Migrator set the CIC Data Sources to point back to the CIC 2.4 ODBC settings. Rerunning IC Setup Assistant resets the CIC 3.0 Data Sources back to CIC 3.0 ODBC settings.

  2. When you’re ready to put CIC 3.0 into production, rerun the IC Setup Assistant Database task again. Point to the 2.4 production database (or the already upgraded production database set up before the CIC 3.0 server installation). Rerunning IC Setup Assistant upgrades the database and resets the CIC Data Sources and ODBC settings.

  3. We recommend that you move over to production on the CIC 3.0 server as quickly as possible to ensure that the CIC configuration data is current. However, to avoid unnecessary system outages, make sure that you thoroughly test the imported data.