Microsoft® Office Outlook® Out of Office Assistant

Users can now turn the Microsoft® Office Outlook® Out-of-Office Assistant on or off from the IC TUI. This controls whether or not their out-of-the-office message is active.

To control Out-of Office Assistant via DTMF

Use a new menu option at the main menu, option 9. This option branches to a menu for the new Outlook Module. The prompt for this options is "To access your outlook options, press 9."

The new outlook menu has two options. The first, option 1, is for calendar access—calendar features are included in the Outlook Module feature set. The second, option 2, is for the Out-of-Office Assistant menu and is prompted with "To access your out-of-office assistant options, press 2."

The Out-of-Office Assistant menu has two options; "To turn on your Outlook out-of-office assistant, press 1" and "To turn off your Outlook out-of-office assistant, press 2." These options are followed by a confirmation prompt indicating the state (on|off) and a default failure prompt if the tool setting the assistant fails for any reason.

To control Out-of Office Assistant via Voice commands:

There are new global grammars for accessing the out-of-office assistant options and menu:

    turn on [my | the] out-of-office assistant [message]
    turn off [my | the] out-of-office assistant [message]
    [access | go to] [my | the] out-of-office assistant [options | menu]
            

There is also a global grammar for going to the Outlook module menu*:

    [access | go to] [my | the] Outlook [options | menu]
            

As with other speech menus, the DTMF options outlined above are supported.

Out-of-Office Message Text

The message text is a localizable string contained in the Strings._System.ihd string resource file. The string name is SYSTEM_OUTOFOFFICE_TEXT. It has the default English value of "I'm currently out of the office." This is a global, system-wide value.

Message Text Override

The default value and the string resource value can be overridden by setting a custom attribute at the User level in Interaction Administrator:

Custom Attribute Name	Out of Office Text en-US
Custom Attribute Value	<any non-zero length string>

Handlers will use the value, returned from a successful lookup for the user currently in the TUI, and it will override the default value discussed above. The code for language at the end of the attribute name is matched to the language set on the call while in the TUI. The value is subjected to any restrictions that IA may have for entry or any restrictions DS Server may have for valid attribute values.