Configure an MRCP server for Text to Speech

1. On the CIC server, open Interaction Administrator.

2. In the left pane of the Interaction Administrator window, expand the System Configuration container.

3. Locate and expand the MRCP Servers container.

4. Select the Servers container.

5. In the right pane, under the Servers column, double click your server.

   The Servers Configuration dialog box appears for the selected server.

6. Depending on the vendor of the selected MRCP server, do the appropriate action:

   • Third-Party – Enable the Text to speech check box.

     

   • ININ – The Retrieve from server option is selected by default. This option configures the MRCP server to make its services available to the CIC server. Select the adjacent button to immediately request services.

     

     Note:
     If you want the CIC server to continuously request services from this MRCP server, enable the Use refresh interval (sec) check box and set a value in the adjacent box to define the period of time to elapse between requests.

     Select the Use custom option if you want to specify the capabilities of the MRCP server manually, even if those feature are not yet enabled or configured on the MRCP server.

     

     Enable the Text to speech check box to allow the MRCP server to convert text to synthesized speech in calls.

     Enable the External audio sources check box to allow the MRCP server to provide streaming audio that is injected into calls, such as Music on Hold.

     Enable the Voicemail check box to allow the MRCP server to insert voice mail messages into calls.

7. Select the Voices tab.

8. On the Voices tab, select the Add button to display the Enter Synthesizer Voice Name dialog box.

   

9. In the Synthesizer Voice Name box, enter the name of the TTS synthesizer.

   Important!
   TTS synthesizer names are specific to language models that are provided by your TTS vendor. Ensure that you enter the correct name of the appropriate TTS synthesizer.

10. Select the OK button.

    The Enter Synthesizer Voice Name dialog box closes.

11. Set the following controls on the Voices tab:

    • Gender

    • Supported Languages

    

12. Select the OK button.

    The Servers Configuration dialog box for the selected MRCP server closes.

Note:
For more information about the tabs and controls of the Servers Configuration dialog box, see Interaction Administrator Help.