Frequently asked questions

Are MRCP servers require for some functionality or are they always optional?

MRCP servers are not required. An alternative solution for Text-to-Speech (TTS) is to use Microsoft Speech API (SAPI), which is the default TTS provider of a CIC system. You can configure SAPI voices by accessing the Speech applet in Windows Control Panel. By default, SAPI TTS processing is done on the CIC server, but some vendors, such as Nuance RealSpeak, have SAPI implementations that support off-server installations. With some vendors, such as Loquendo, MRCP is the only solution available to be able to offload TTS processing.

How many MRCP servers do we need for each site?

The number of severs for each site is dependent on the TTS usage of each one, including TTS IVR prompts, email playback, custom rules, and so forth.

How do you configure MRCP ASR servers in Interaction Administrator?

Only the MRCP synthesizer (TTS) resources are configured in Interaction Administrator. MRCP ASR servers are configured using the ASR Server MRCP controller. See ASR Technical Reference for more details on configuring MRCP server settings for ASR.