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Installation and configuration

An MRCP installation includes the following tasks:

Set up a third-party MRCP server
Configure the Customer Interaction Center server to use the MRCP server

Hardware considerations

Because MRCP servers are media intensive, you must use a dedicated server to run third-party MRCP server software in your CIC environment. Genesys recommends that the MRCP server have ample processing speed and physical memory. Because audio streams between the MRCP server and Interaction Media Servers using RTP, Genesys also recommends that the MRCP server be in the same subnet and have a high bandwidth connection to Interaction Media Servers in the same region.

Using Interaction Text to Speech, which is a part of Interaction Media Server, requires significant resources and could impact the performance of Interaction Media Servers that already used a significant amount of resources for previous levels of media operations.

Install the MRCP server

Note:
Interaction Text to Speech is a native TTS engine within Interaction Media Server and does not require a separate installation. You still must apply Interaction Text to Speech licenses through Interaction Administrator. For more information on Interaction Text to Speech, see CIC Text to Speech Engines Technical Reference in the PureConnect Documentation Library .

Follow the installation instructions from the vendor of your third-party MRCP server. Ensure that the MRCP server media includes the MRCP server installer and installers for the MRCP resources being used. For example, if MRCP is being used for TTS, both an MRCP server installer and a TTS engine installer are required.

CIC supports the following third-party MRCP servers:

Nuance Speech Server
Loquendo Speech Suite Server

For the most current versions of the supported third-party MRCP servers with CIC, see the following website: http://testlab.genesys.com