- Contents
Interaction Recorder Extreme Query Installation and Configuration Guide
Obtaining the ODBC connection string
The Extreme Query Engine pulls information from the Interaction Recorder database. In order to configure the Extreme Query Server to connect to the Interaction Recorder database, you must obtain the ODBC connection string. This step is performed on the CIC server.
-
On the CIC server, in Interaction Administrator, under the System Configuration node, select the IC Data Sources sub-node, and in the right pane double-click IC Tracker.
The IC Data Source Configuration – IC Tracker dialog is displayed.
-
On the ODBC Data Source Configuration page, select the entire contents of the Additional Information box. Using Ctrl+C, copy the selection to the clipboard.
-
Open Notepad and paste the contents of the clipboard into Notepad.
-
Save the Notepad document to a file.
-
In order to complete the configuration process, transfer the file to any directory on the Extreme Query Server.
-
On the IC Data Source Configuration dialog, click Cancel and close Interaction Administrator.
The remaining configuration steps are performed on the Extreme Query Server.