Default Recording Storage Location

This directory is the default location where compressed and processed recordings are stored for Interaction Recorder.

We highly recommend that the compressed and processed recordings directory be:

• On a machine other than the CIC server. This is particularly important if the site generates a large number of recordings, or if there are multiple CIC servers generating recordings. In these cases, this directory must be on a non-IC Server machine to reduce potential performance and reliability problems with the CIC server. For customer sites with large Interaction Recorder installations, the directory size could be hundreds of gigabytes.

• A valid UNC path. This is necessary because there may be multiple CIC servers with Interaction Recorder enabled that will be storing recordings and accessing recordings in this location. The share for the UNC path should provide both read and write permissions to the CIC administrator account. If the site is using Recorder Remote Content Servers, then a local path can be used to cause the recordings to be stored on the Recorder Remote Content Server itself.

Note: If IC Setup Assistant cannot validate the specified path, a message might prompt you to ensure that the selected path exists and is shared before CIC is started.

For more information on configuring Interaction Recorder using IC Setup Assistant, see the CIC Installation and Configuration Guide.