CIC Speech Recognition Overview Technical Reference

This document covers the speech recognition subsystem, a powerful component of Customer Interaction Center (CIC) that gives customers the flexibility in defining voice and DTMF inputs for their Interactive Voice Response (IVR) system. Speech recognition functions are accessible using handler tools that provide building blocks for the speech application. These recognition tools allow a handler developer to take advantage of simple yes/no voice responses or develop something more complex using standard based SRGS grammars.