Chat Transcripts

If an administrator enables the chat transcript feature, website visitors can choose to have a transcript of the chat emailed to themselves. The transcript feature is available if:

• The CIC server has an Interaction Recorder license, and

• The EnableWebTranscript web services parameter (set in Interaction Administrator) has a non-zero value.

For more information about enabling chat transcripts, see "Enable Chat Transcripts" in the Interaction Web Tools Technical Reference at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/web_services_tr.pdf.