Initiators

Initiator	Description
Complete Async Receive Text from an Interaction	This initiator fires when it receives text or when the Receive Text Async tool times out. It processes text received asynchronously from a remote web interaction participant.
Interaction Transferred to Queue	When a web interaction is transferred to a non-system queue, it fires this initiator.
Messaging Request	When a web interaction is transferred to voice mail, it fires this initiator.
New Incoming Interaction	This initiator fires on all new incoming web interactions, such as chats or callbacks.
Interaction Snooze Timed Out	This initiator fires when the Snooze period for the interaction is over.