Locate and Review Analyzed Interaction Recordings

After an analyzed interaction completes, CIC saves the recording so that you can review it. You can search for analyzed interaction recordings using the following methods in IC Business Manager:

• Search Interaction Analyzer Keyword Recordings by Score

• Search Interaction Analyzer Recordings by Analyzed Channel

• Search Interaction Analyzer Recordings by Category

• Search Interaction Analyzer Recordings by Keyword

For more information, see:

• Analyzed Recordings in Interaction Recorder Client

• CIC Database Fields and Values for Recordings With Interaction Analyzer