Show Hide

 

Feedback

  • Contents
 

Install Central Campaign Server

The screen caps in this procedure are out of date and will be replaced in a future update. To install the Central Campaign Server:

  1. Logon to the Central Campaign Server using the IC Administrator account. The IC Administrator credentials ensure you have permission to install CCS components.

  2. Do one of the following:

  • Copy the CCS_2018_R2.msi file to the CCS system and double click the file.

  • From the Interactive Intelligence Products interface, choose the Off-Server Components tab, select the Central Campaign Server 2018 R4 check box, and click Install.

  1. When the Welcome to the Central Campaign Server Setup Wizard for Interaction Dialer dialog appears, you'll need to determine and choose the appropriate SHA version.

    By default, CCS will use the SHA-1 certificate signature. If your CIC system is using SHA-256 certificate signature, select the SHA-256 check box.

    To continue, click Next.

  1. The Custom Setup dialog appears.

    Optionally, click Browse to select an installation destination path different than the default path.

    You can see how much hard drive space this feature will require. For more detailed information, click Disk Usage.

    When you are ready, click Next.

  1. The Domain User Validation dialog opens and is pre-populated with account information for the logged-on user with administrator privileges.

    Ensure the User and Domain fields contain the correct IC Administrator credentials and domain name to validate connection to the Central Campaign Server, type the password associated with this account, and click Next.

  1. The Logging File Path dialog appears.

    Specify the target folder in which trace logs will be stored or keep the default directory and click Next.

  1. The Ready to install Central Campaign Server dialog appears.

    When you are ready to begin the installation, select Install.

As the installation continues, a status bar indicates the progress.

 

  1. When the Completed the Central Campaign Server Setup Wizard for Interaction Dialer dialog appears, click Finish to exit the Central Campaign Server Setup Wizard.

 

  1. When the procedure prompts you to restart the system, click Yes.