Novell GroupWise Support for CIC Applications Technical Reference

Customer Interaction Center (CIC) supports the Novell GroupWise mail system, allowing the CIC system administrative access to user mailboxes to play back user voicemail and faxes through the TUI and email. CIC features a SOAP-based GroupWise Connector. This document provides procedures for installing and configuring CIC for a GroupWise system using the SOAP-based GroupWise Connector.