Database configuration during CIC server installation

• Creates the three database user accounts used by CIC:

• Administrative account (default ic_admin)

• User account (default ic_user)

• Read-only account (default ic_readonly).

• Creates or upgrades the database tables, views, indexes, and stored procedures needed for

• Reporting - Additional licensing for Interaction Reporter and Interaction Report Assistant required

• CIC Public and Private Contacts

• Speed Dial lists

• Interaction Recorder, including Interaction Screen Recorder - Additional licensing required

• Interaction Tracker - Additional licensing required

• Interaction Optimizer - Additional licensing required

• Interaction Feedback - Additional licensing required

• Interaction Process Automation - Additional licensing required

CIC configuration

• Configures database logging — configures the CIC server to transport Reporting, Interaction Recorder, Interaction Tracker, Interaction Optimizer, Interaction Feedback, and Interaction Process Automation data from the CIC server to the database server via Persistent Message Queuing (PMQ). For more information, see "Database Logging".

• Creates the necessary ODBC data sources in the Control Panel.

• Automatically populates various configuration settings in Interaction Administrator (CIC Data Sources, Report Logs, Server Parameters, etc.).