LRA Customer Site

Log Retrieval Assistant (LRA) is a utility that helps customers and support personnel work together more effectively by allowing a support representative to retrieve trace logs and other information from a customer's CIC server. LRA helps a CIC administrator set diagnostic trace levels for various CIC subsystems and to configure Dr. Watson settings on the CIC server.

LRA allows authorized support representatives to request segments of event logs, trace logs, and other data sources (such as the registry) where CIC subsystems have written log data. LRA then routes the information to an off-site support representative via the Internet. LRA sends notification messages to inform the requester and the customer about details of each transaction.

Customers may also push data to a support site, without waiting for a support representative to make a request. See Push transfer logs to a support domain.

Organization of Material

This introduction explains how the log retrieval process works.

• LRA Configuration explains how to install and configure LRA on an existing CIC server.

• Administration explains how to perform common tasks, such as pushing transfer logs to a support organization.

• Change Log describes new features and changes by release.

• The Glossary defines special terms.

Related Documentation

When LRA is installed on the CIC server that is used by a support organization, that server is called the Support Site. When LRA is installed on the CIC server that is used by a customer, this server is referred to as the Customer Site. Separate documentation is available for each audience:

• LRA Customer Site Technical Reference (this document) is for CIC customers.

• LRA Support Site Technical Reference is distributed to support organizations.

These documents can be downloaded from the PureConnect Documentation Library.