Show Hide

 

Feedback

  • Contents
 

Apply an Update to Interaction Media Server

To apply an update to Interaction Media Server

  1. Access the Interaction Media Server web interface and log on with the administrative user name and password.

  2. Click the Config icon in the upper right corner. The Config - Servers page appears.

  3. On the left side of the page, click the Administration icon. The Config - Administration page appears.

  4. In the Deactivate Server section, click Deactivate. The page displays the number of active sessions.

    Interaction Media Server does not accept any new calls from CIC servers. Interaction Media Server maintains current calls until one of the parties on the call ends the call.

  5. Click Refresh or select Auto-refresh every 10s to view the current number of active resources in use.

  6. Wait until the number of active resources is 0 (zero).

  7. If you record calls through this Interaction Media Server, wait another 5 minutes for Interaction Recorder to retrieve any active recordings from this Interaction Media Server.

  8. Log out and close the web interface.

  9. At the console of the inactive Interaction Media Server, log on with a user account that is a member of the Administrators domain group.

  10. From Interaction Media Server, access the mounted .ISO file and navigate to the following directory:

    CIC .ISO file

    \Installs\Off-ServerComponents\

  1. Run the following file: MediaServer_20nn_Rn.msi

n represents the digits specifying the release.

Note:

During an update to Interaction Media Server, ensure that you select the following entry:

  • Interaction Media Server - If Interaction Media Server resides on your own hardware or a PureConnect Package Server, select this option.

The system applies the update to this Interaction Media Server.

  1. Restart Interaction Media Server.

  2. Follow the instructions in the setup wizard, if displayed.

Note:

If you receive an error message regarding the maximum number of network filters, you must change a default registry setting to allow the update to upgrade the PureConnect QoS driver. For more information, see http://support.microsoft.com/kb/2530477.

  1. Once you finish the setup wizard, restart the system.

  2. Log on to Interaction Media Server again with an administrative user account.

  3. In the Windows Control Panel, in the Administrative Tools folder, start the Services application. The Services window appears.

  4. Ensure that the ININ Media Server service is started and running.

  1. On any computer, open a web browser and navigate to the URL of the web interface of this Interactive Media Server.

  2. Type the administrative user name and password for this Interactive Media Server web interface. The Status-About page appears.

  3. On the left side of the page, click the Server Status icon.

  4. Ensure that the update Interaction Media Server is accepting sessions and handling calls.

Important!

Because of licensing changes, upgrades of Interaction Media Server 4.0 GA or SU1 to the current version requires you to acquire a new Interaction Media Server license through the Customer Care portal and apply it through the Config-License page in the Interaction Media Server web interface. For more information about generating the license, see Interaction Media Server Licensing. For more information about applying the license, see Apply an Interaction Media Server License.