Configure Interaction Media Streaming Server in the Web Interface

Use the Web interface to configure Interaction Media Streaming Server.

Log on to Interaction Media Streaming Server interface

To log on to Interaction Media streaming server interface

1. On any Windows computer that can access the computer hosting Interaction Media Streaming Server, open a web browser.

2. Specify the URL address of Interaction Media Streaming Server.

   Tip:

   The URL address of Interaction Media Streaming Server must include the port number.

   Following are examples of the URL address format for Interaction Media Streaming Server:

   • http://192.168.0.1:8190

   • http://mss.mycompany.com:8190

   Ensure that you use the correct IP address or computer name; not the identifiers used in the examples.

   The web browser displays a dialog box requesting a user name and password.

3. In the dialog box, type the administrator credentials that you specified during installation and submit the credentials for authentication. The Status-About page of the Interaction Media Streaming Server interface appears.

Configure general settings

General settings include the configuration of Session Initiation Protocol (SIP), Media Resource Control Protocol (MRCP), temporary directory, and which network interface listens for MRCP requests.

To configure general settings

1. In the upper right corner of the page, click the Config icon. The Config-General page appears.

2. Specify the values necessary for your environment and then click Apply Changes. For more information about these values, see "General page" in Interaction Media Streaming Server Config Pages.

Configure audio settings

Audio settings include the configuration of Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), diagnostic recordings, cache directories, and Prosody.

To configure audio settings

1. From the Config-General page, click the Audio tab. The Config-Audio page appears.

2. Specify the values necessary for your environment and then click Apply Changes. For more information about these values, see "Audio page" in Interaction Media Streaming Server Config Pages.

Configure mail server settings

For Interaction Media Streaming Server to retrieve voice mail messages from an email server and play them in calls in a CIC environment, do the following actions for the selected method in the Mail container in Interaction Administrator:

• IMAP - Define an IMAP-compatible email server.

• Interaction Message Store

  • Using Interaction Administrator, define the drive and path for CIC to create mail boxes to store voice mail messages.

  • Using Interaction Administrator, define Interaction Message Store mailboxes for each user and workgroup to receive voice mail messages.

For more information about configuring an email server for the CIC environment, see "Providers" in the Interaction Administrator Help.

To configure mail server settings

1. From the Config-General page, click the Mail Server tab. The Config-Mail Server page appears.

2. Specify the values necessary for your environment and then click Apply Changes. For more information about these values, see "Mail Server page" in Interaction Media Streaming Server Config Pages.

Configure external audio settings

External audio includes enabling the streaming audio feature and defining the audio devices of the host computer.

To configure external audio settings

1. From the Config-General page, click the External Audio tab. The Config-External Audio page appears.

2. Specify the values necessary for your environment and then click Apply Changes. For more information about these values, see "External Audio page" in Interaction Media Streaming Server Config Pages.

Configure text-to-speech settings

Text-to-speech (TTS) includes enabling the TTS feature.

To configure text-to-speech settings

1. From the Config-General page, click the Text to Speech tab. The Config-Text to Speech page appears.

2. Specify the values necessary for your environment and then click Apply Changes. For more information about these values, see "Text to Speech page" in Interaction Media Streaming Server Config Pages.

Configure administration settings

Administration includes changing the administrative user name and password for logging on to the web interface.

To configure administration settings

1. From the Config-General page, click the Administration tab. The Config-Administration page appears.

2. Specify the values necessary for your environment and then click Apply Changes. For more information about these values, see "Administration page" in Interaction Media Streaming Server Config Pages.