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Interaction Media Streaming Server Requirements

Interaction Media Streaming Server hardware requirements

Central Processing Unit

Same as operating system requirements

Random Access Memory

Same as operating system requirements

Free disk space

175 MB

Sound controller

An installed and enabled audio device

Network Interface Speed

The speed of the network interface determines the number of concurrent sessions that Interaction Media Streaming Server can service.

Note:

Each Real-time Transport Protocol (RTP) stream from Interaction Media Streaming Server uses approximately 95.2 Kbps of bandwidth for an Ethernet connection. For example, a 100Base-T Ethernet network connection can service approximately 1000 concurrent RTP streams.

Important!
Interaction Media Streaming Server requires a personal computer or server that has a physical sound device. For this reason, you cannot install Interaction Media Streaming Server on a virtual machine.

Interaction Media Streaming Server software requirements

Operating System

  • Windows 8.1 (64-bit)

  • Windows 7 (64-bit)

  • Windows Server 2012 R2

  • Windows Server 2008 R2 with Service Pack 1

CIC environment

  • 4.0 Service Update 3 or later

  • 20nn Rn

Software Co-residency

Interaction Media Streaming Server cannot co-reside on a host computer with any of the following PureConnect products:

  • Interaction Media Server

  • CIC server

Antivirus Compatibility

  • McAfee VirusScan Enterprise 10.5

  • Symantec Endpoint Protection 12.1 RU1

Administration

Configure Interaction Media Streaming Server with the following applications:

  • Interaction Administrator

  • Web browser

Interaction Media Streaming Server network requirements

Network bandwidth

Ensure that the network connections from the host computer to the destination can support the required number of possible RTP streams. A 100Base-T Ethernet connection can support approximately 1000 concurrent Real-time Transport Protocol (RTP) streams.

Application Layer Protocols

Interaction Media Streaming Server uses the following application layer protocols and default port numbers:

  • HTTP – 8190

  • SIP – 6060

  • MRCP – 8104

  • RTP – 16384-32767

  • IMAP – 143 (Configured through the Mail container in Interaction Administrator)

Note:

To allow these protocols and ports, ensure that you configure any firewalls along the network path.

Transport Layer Protocols

  • TCP

  • UDP

Internet Layer Protocols

  • IPv4

  • IPv6

Other network technologies

  • Quality of Service (QoS)

Mailbox permissions

The network user ID that you use to install Interaction Media Streaming Server must have the appropriate permissions to read and delete email messages for all mailboxes on the email server.

Interaction Message Store permissions

If you use Interaction Message Store to store and retrieve voice mail messages, configure each CIC user and workgroup with a mailbox.