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Tune ASR to recognize names

Customers can tune ASR to better recognize user names by changing the phoenetic spelling of names. This is done on the user's individual page in Interaction Administrator.

Start Interaction Administrator.
Click on the Users (or Workgroup) container. Then double-click a record to open its properties.
Click on the Phonetic Spellings tab. This page defines alternate (phonetic) spellings of a user name or workgroup name for Text To Speech (TTS) and Automatic Speech Recognition (ASR).
Optionally complete the Text to Speech field by typing a phonetic spelling of the user name or workgroup name.
To tune ASR to recognize a name or nickname, select the Add button.
Enter the phonetic spelling of the user or workgroup name. Spell the name like it sounds. For example if you have a user name spelled "Rose", but it is pronounced "Rosy", you would enter "Rosy".
Select OK to save the name.
Repeat steps 5-7 for variations of the user's name or nickname.

For example, if you have a user named "John Smith", you might increase the coverage of the grammar by adding the following alternate spellings:
- Johnny Smith
- John Robert Smith
- John R Smith
But be careful not to add too many alternate spellings without actually knowing whether the spellings will be used by callers. If the grammar coverage becomes too broad, in particular if the company directory already contains a lot of similarly sounding names, the recognitions quality will be degraded because of the ambiguity.
When you are finished, select OK to dismiss the property page.