Group Call Pickup

Group Call Pickup allows a user to answer an alerting call on any phone in their station group. The user does not need to know the extension number of the ringing phone, but can press the Pickup and Group soft keys.

Note: A phone can belong to more than one station group. If calls are ringing on multiple station groups, a user picks up the oldest station group call from a station belonging to multiple groups.

Polycom configuration settings for Group Call Pickup

Make Group Call Pickup available by setting the enabled attribute for the group-call-pickup feature to 1 in the Feature (<feature/>) section of the xIC.cfg file.

    <feature
    …
    feature.12.name="group-call-pickup" 
 
 
 feature.12.enabled="1"

Interaction Administrator configuration settings for Group Call Pickup

Group call pickup applies to phones (stations) in the same station group. You can use existing station groups or create new ones for group call pickup. For more information about station group configuration, see the Interaction Administrator Help.