Configure Interaction SIP Bridge through web interface

Once you install Interaction SIP Bridge on the computer in the remote agent network, do the following steps to configure Interaction SIP Bridge:

1. Ensure that the Internet connection for the remote network is operational.

2. On the computer with Interaction SIP Bridge in the remote network, start the VPN client software.

3. Using the VPN client software, connect to the network that enables connectivity to the Customer Interaction Center server.

4. Start Interaction SIP Bridge by double-clicking the icon on the desktop or by selecting the Interaction SIP Bridge shortcut in the Start menu.

   Note:

   If the page is not displayed, right click the Interaction SIP Bridge icon in the System Tray and select Configuration in the resulting shortcut menu.

   The Configuration-Bridge page is displayed.

   

5. In the Bridge Name box, enter the name for this Interaction SIP Bridge workstation.

   Tip:

   So that you can test functionality and proper configuration, Genesys recommends that you first define the Interaction SIP Bridge workstation through Interaction Administrator.For more information, see Define an Interaction SIP Bridge workstation.

6. In the IC User Name box, enter the name of the user account that the remote user will use to authenticate with the Customer Interaction Center server.

   For more information about creating users through Interaction Administrator, see the "Users" topic in Interaction Administrator Help.

7. In the IC Password box, enter the password of the specified user account.

8. In the IC Server box, enter the IP address or host name of the Customer Interaction Center server or Customer Interaction Center servers in a switchover pair to which this Interaction SIP Bridge workstation will register.Separate multiple addresses with commas.

   Note:

   To register with a Customer Interaction Center server, you must define this Interaction SIP Bridge workstation through Interaction Administrator for that server.

   To register with an Interaction SIP Proxy server, you must define this Interaction SIP Bridge workstation on the Customer Interaction Center server that manages the Interaction SIP Proxy server.The Interaction SIP Proxy server must then connect to the Customer Interaction Center server before it will accept registration requests from Interaction SIP Bridge.

   Note:

   If Interaction SIP Bridge is currently connected to a CIC server and you want to add a second CIC server, you must first select the Disconnect button before you can modify the IC Server box by adding a comma and the second server address.

9. In the LAN Adapter list box, select the network connection that Interaction SIP Bridge will use to send SIP messages to the Customer Interaction Center server.

10. In the VPN Adapter list box, select the network connection created during the installation of the VPN client software.

11. In the Listen Port box, enter the network port number which the Customer Interaction Center server will use to communicate system-related updates to Interaction SIP Bridge.

    The default value is 343.

12. If you are using a managed IP telephone with Interaction SIP Bridge, do the following steps:

    1. Ensure that the Managed Phone Provisioning check box is enabled.

    2. In the DHCPINFORM Option Code box, enter the DHCP Option number for which Interaction SIP Bridge will broadcast a response to DHCP INFORM provisioning requests.You must also configure the managed IP telephone with the same DHCP Option number.

       The default value is 160.

    3. In the HTTP / HTTPS Provision Proxy Ports boxes, enter the network ports that Interaction SIP Bridge will use to listen for provisioning requests from a managed IP telephone.

       Interaction SIP Bridge relays configuration data from the Customer Interaction Center server and sends it to the managed IP telephone through the HTTP (the first box) and HTTPS (the second box) ports.

       The default values are 8088 (HTTP) and 8089 (HTTPS).

    4. In the SIP Registration Protocol list box, select the transport layer protocol that Interaction SIP Bridge will use to send SIP messages to and from the managed IP telephone..

    Tip:

    Ensure that all firewalls between the Customer Interaction Center server and Interaction SIP Bridge do not block the ports that you specify in this procedure.

13. Select the Apply button.

14. Select the Connect button.

    Interaction SIP Bridge displays the Untrusted Certificate page.

    

15. Select the Trust button.

    Interaction SIP Bridge connects to the Customer Interaction Center server and displays the Bridge page.

    

    Interaction SIP Bridge registers the IP telephone, relays the provisioning information (if using a managed IP telephone), and begins relaying SIP messages between the Customer Interaction Center server and the IP telephone.