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Configure ININ SNMP v2c settings through SNMP Service Properties dialog box

You can configure the SNMPv1 and SNMPv2c settings of the ININ SNMP service through the interfaces of the CIC products that install the service. Additionally, you can use the dialog box for the disabled Windows SNMP Service.

Important!

Microsoft Windows SNMP Service does not support SNMPv3. As such, you cannot configure SNMPv3 users, passwords, or authentication methods through the SNMP Service Properties dialog box. To configure users and authentication for SNMPv3, the ININ SNMP service includes the ininsnmpconfig‑w32r.exe command line utility. For more information, see Configure ININ SNMP service through the command line utility.

Note:

If the Windows SNMP Service is not installed, Genesys recommends that you add this feature but ensure that it is disabled.

At the Windows host machine, log on with an administrative account.
Select Start > Run.
Enter services.msc and select OK.
In the Services window, double-click the SNMP Service entry.
On the General tab of the SNMP Service Properties (Local Computer) dialog box, set the Startup type box to Automatic.
Select the Agent tab.
In the Contact box, enter the name of the Customer Interaction Center administrator account.
In the Services section, enable the following check boxes:
- Applications
- Internet
- End-to-end
Select the Traps tab.
In the Community name box, enter the name of an SNMP community in which this server will participate and then select the Add to list button.
Below the Trap destinations box, select the Add button.
In the Host name, IP or IPX address box of the SNMP Service Configuration dialog box, enter the address of the Network Management System (NMS) that will receive SNMP traps from this server.

You can use a host name, fully-qualified domain name, or IP address to specify the destination server.
In the SNMP Service Configuration dialog box, select the Add button.
In the SNMP Service Properties (Local Computer) dialog box, select the Security tab.
Ensure that the Send authentication trap check box is enabled.
In the Accepted community names group box, select the Add button.
In the Community rights box of the SNMP Service Configuration dialog box, select the rights that the community will have for SNMP objects on this server.

NONE

The host system will not process any SNMP requests from the specified community.

NOTIFY

The host system will send SNMP traps to the specified community.

READ ONLY

The host system will send SNMP traps and fulfill SNMP object data GET requests from systems in the specified community.

READ WRITE

The host system will send SNMP traps, fulfill SNMP object data GET requests, and process SET requests on existing SNMP objects from systems in the specified community.

READ CREATE

The host system will send SNMP traps, fulfill SNMP object data GET requests, process SET requests on existing SNMP objects, and fulfill creation requests for new entries in SNMP tables from systems in the specified community.
In the Community Name box, enter the name of the SNMP community to have the specified rights.

Caution!

Do not use Public as an SNMP community name as it is the default community name for many SNMP products. Because of the security concerns with SNMPv2c, you should protect your SNMP community names as though they were passwords.
Select the Add button.

To add more communities and rights, repeat steps 16 through 19.
In the SNMP Service Properties (Local Computer) dialog box, select the the appropriate option for receiving SNMP packets.
If you choose to limit which systems can send SNMP packets to this host, those systems must still be members of an allowed SNMP community.

Important!

Genesys recommends that you specify which systems can send SNMP messages to this host server by using the Accept SNMP packets from these hosts option and specifying the necessary addresses through the Add button.
Select the OK button.