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Install MIB files on Customer Interaction Center

  1. If you have not done so already:

    1. Download the CIC .iso file from the PureConnect product information site at the following URL address:

      https://help.genesys.com/pureconnect/secure/Downloads.aspx  

    2. Copy the .iso file to a non-Customer Interaction Center file server with a high bandwidth connection to the machines on which you will install CIC products.

    3. Mount the .iso file and share the contents to make them accessible to the machines on which you will install CIC products.

  2. Navigate to the \Additional Files\SNMP directory of the mounted .iso image.

  3. Copy the i3ic.mib and i3icrecorder.mib files to the \I3\IC\Server directory on the Customer Interaction Center server.