e-FAQ COM API

e-FAQ is a product sold separately from CIC that instantly answers Frequently Asked Questions (FAQs) via e-mail and the Web. E-FAQ is ideal for companies that use CIC. e-FAQ employs advanced linguistic analysis and artificial intelligence techniques to examine inquiries, search for matches, and automatically respond when an appropriate match is found. e-FAQ also simplifies the authoring process with its Knowledge Manager interface, and provides Web site visitors an efficient self-service environment with escalation to live help.

A sample web page from which a query can be submitted to e-FAQ.

The e-FAQ COM API wrappers objects in FAQ databases. The components of this API provide programmatic control over addresses, keywords, aliases, entries, killwords, and other constituent parts of a frequently asked question. It also permits developers to manipulate queries, entries, and query results.