Contents

Create a manifest

You can create a manifest that specifies the statistics for a package by text, saving time when you create the package. The manifest is an *.ininStatKeys file. Each statistic value specified in the manifest is on a separate line.

When you select the statistics from an XSL, use the manifest value located in the "Conversions for Interaction Marquee XML Output" section of this document. For example, for Agents Available, use:

ININ.Workgroup_AgentsAvailable?ININ.People.WorkgroupStats_Workgroup=

To create a statistic value for each workgroup you select in a web user interface, it is best practice to use  for the Workgroup value.

To create a value for Average wait Time for All Intervals, use:

ININ.Workgroup_AverageWaitTime?ININ.People.WorkgroupStats_Workgroup=&ININ.Queue_Interval=<ALL>

For most parameters, to retrieve statistic values use <ALL>. However, to retrieve only average wait time for the current period, use:

ININ.Workgroup_AverageWaitTime?ININ.People.WorkgroupStats_Workgroup=&ININ.Queue_Interval=CurrentPeriod

Because service level and abandoned rate have dynamic parameterspecify, specify the value for each parameter and therefore cannot use <ALL> for service level or abandoned rate. You can, however, still use  to pick up all the workgroups using the specified parameters.

This example shows only calls for current period using the 60-second accumulative histogram interval:

ININ.Workgroup_ServiceLevelDistribution?ININ.People.WorkgroupStats_Workgroup=&ININ.Queues_InteractionType=Call&ININ.Queue_Interval=CurrentPeriod &ININ.Queue_AccumulativeHistogramInterval=60

Interaction Marquee 4.0 installs HTML Examples.zip and Reader Board Examples.zip. Use these files as a guide when you create the manifest file. These .zip files are installed in the Interaction Marquee File Library. To obtain a copy of either package, click View and Download, then click Download. To modify these files and upload a new version, best practice recommends that you rename them and then select Add Marquee file. For more information, see "About the Examples" in the Interaction Marquee help.

To generate a sample manifest containing all available statistics, see "About Configuration Files" in the Interaction Marquee help. Service level and abandoned rate are not available in the default sample.