The manner in which the abandon rate is calculated.

The amount of time (in seconds) before incrementing agent available time/>

The level of importance for agent available time in the agent score formula

The level of importance for agent cost in the agent score formula

The level of importance for agent skill in the agent score formula

The level of importance of call priority in the call score formula

The priority assigned to calls

The level of importance of agent skill in the call score formula

The level of importance of time spent in queue in the call score formula

The amount of time (in seconds) before increasing the time in system value

The ACD workgroup used by the dialing server

The activue rule group associated with the campaign RuleSet.

Toggles ACD routing when no agent is available to take a call. If enabled, the called party is immediately rerouted to a newly available agent. If disabled, the call is disconnected after any specified wave audio file or Attendant Profile completes, even if an agent becomes available.

The Attendant Profile to route the call to when an answering machine is encountered.

The wave audio file to play when an answering machine is encountered.

The amount of time the system will wait before playing a wave audio file to an answering machine.

The action to perform when an answering machine is encountered.

The Attendant Profile to route the call to when a fax machine is encountered.

The fax file (.i3f) to play when a fax machine is encountered.

The maximum number of times a fax machine may be encountered before the contact is considered a failure.

The action to perform when a fax machine is encountered.

The number of additional times a file should be played. A ten second period of silence separates each play.

The Attendant Profile to route the call to when a live person is reached.

The wave audio file to play when a live person is reached.

The action to perform when a live person is reached.

The Attendant Profile to route the call to when no agent is available to take the call.

The wave audio file to play when no agent is available to take the call.

The action to perform when no agent is available to take the call.

The interval in minutes to check for agent-owned callbacks and either reschedule or flush them out.

Toggles automatic mapping of phone numbers to a predefined zone

The upper limit on dialing pace. Auto-adjustments may not exceed this value.

The maximum number of times a rescheduled call may reach an answering machine before the contact is marked as uncallable

The number of minutes the system will wait before retrying a call that previously reached an answering machine

The maximum number of times a rescheduled call may encounter a busy signal before the contact is marked as uncallable

The number of minutes the system will wait before retrying a call that previously encountered a busy signal

When enabled, auto-scheduled calls are flagged so that future recycles of the contact list do not dial this entry as a normal contact

The maximum number of times a rescheduled call may reach a fax machine before the contact is marked as uncallable

The number of minutes the system will wait before retrying a call that previously reached a fax machine

The maximum number of times the system will call a contact that is not answering before it is marked as uncallable

The number of minutes the system will wait before retrying a call that previously received no answer

The maximum number of times a rescheduled call may be disconnected by the remote party before the contact is marked as uncallable

The number of minutes the system will wait before retrying a call that was terminated by the remote party

The maximum number of times the system will call a contact back if the system itself terminated the call before marking the contact as uncallable

The number of minutes the system will wait before retrying a call that was terminated by the system itself

The Id of the Base Script used by the campaign

The name that contacts will see on Caller ID devices

The telephone number that contacts will see on Caller ID devices

The calling mode of the campaign.

The Id of the Stage Set used by the campaign

The amount of time (in seconds) the system will wait for an available agent before disconnecting the remote party

The (optional) logical group that the campaign belongs to.

The interval at which campaign statistics are gathered and logged.

The Ids of the contact columns used in contact queries. This is only used if CustomizeContactColumns is true

The Id of the Contact List used by the campaign

Toggles whether to copy contact attributes (columns/values) to the call's attributes before forwarding the call to an Attendant Profile.

The Id of the Custom Do-Not-Call source object used by the campaign.

Specifies if contact columns use the customized list available in ContactColumns

The URL of the first HTML page displayed by the custom script used by this campaign. Leave blank if using a base script.

Specifies if the campaign is currently running, whether manually controlled or automatically scheduled.

Specifies if the campaign is currently running under the control of a dialing schedule.

(Deprecated) The aggressiveness of outbound dialing ranging from -100 (not aggressive) to 100 (very aggressive).

The level of importance of this campaign in relation to other running campaigns

The Id of the dialing schedule used by the campaign.

Toggles whether the campaign should only dial scheduled callbacks.

Specifies if the client should alert users when the active rule group changes.

The Id of the Do-Not-Call exclusion object used by the campaign.

The Id of the Do-Not-Call source object used by the campaign.

Toggles whether call analysis should also attempt to detect answering machines.

Toggles the use of call analysis to determine the nature of the connected party (live person, fax machine, etc).

Toggles the use of max preview time when using Preview for CallingMode.

Toggles the application of filter criteria when querying for auto-scheduled callbacks.

The Ids of the filters used in contact queries.

Toggles the application of filter criteria when querying for scheduled callbacks.

The status that Dialer sets the agent to when a Dialer call disconnects but has not been dispositioned yet.

Workgroup-specific thresholds used to automatically disable or enable prediction in blended environments.

Specifies the manner in which calls with no agents available are considered abandoned.

Specifies the manner in which calls disconnected by the remote party are considered abandoned.

Specifies the manner in which calls disconnected by the system are considered abandoned.

The number of calls to place when contact rate information is not yet available, such as when a campaign starts.

Indicates whether this is the default instance of this object type.

Tells whether the current object is being used for exporting

If true, Dialer will not reserve agents for non-Dialer calls, decreasing idle times for blended sites.

Toggles whether the Scripter client should keep the campaign's script open between calls

The maximum percentage of calls that are abandoned the dialing server will allow before adjusting the dialing pace.

The maximum number of reschedule delays before an own-agent callback is converted into a campaign-wide callback and placed immediately.

The maximum number of times a contact record will be dialed before it is marked as uncallable.

The maximum number of times a phone number will be dialed before it is marked as uncallable.

The maximum number of times a phone number can be dialed in one day.

The maximum number of times a contact can be dialed in one day regardless of how many phone numbers the contact contains.

The maximum number of lines a campaign may use.

The maximum number of seconds a user may preview a number.

The number of additional times the system will go through the contact list before ending the campaign.

The minimum number of minutes that must elapse before a phone number may be dialed again.

The number of seconds that may elapse before a call with no available agent is considered to be abandoned.

The number of seconds the system will wait for a contact to answer before disconnecting the call.

Specifies whether the campaign should adhere strictly to a dial plan, or use one specific line group.

The dial plan location used by the campaign.

The name of the line group used by the campaign.

Specifies whether outbound SMS is enabled or disabled.

The number of inbound waiting calls in the ACD workgroup that will cause the dialing server to stop making predictions.

The number of inbound waiting calls in the ACD workgroup that will cause the dialing server to resume making predictions.

Pauses or unpauses the campaign.

The wave audio file to play to Scripter client users upon a succcessful login.

The Ids of the Policy Sets used by the campaign.

Toggles the priority (just-in-time) dialing feature.

The interval (in seconds) at which the dialing server queries for contacts marked as priority (just-in-time).

Criteria for sorting the contact list by column when querying for priority (just-in-time) calls.

The Ids of the filters used in phone number details queries.

The number of recycles left to be executed in order for the campaign to complete. This property is read-only.

The name of the database table containing recycle information for the campaign. This value is automatically generated by the central campaign server and is read-only.

The amount of time (in seconds) before a call is disconnected by the remote party which designates the call as abandoned.

The amount of time (in minutes) the system will wait before checking if an agent is available to take an auto-scheduled callback. The delay process is repeated if the agent is stil not available, up to the number of attempts specified by MaxAgentCallbackReschedules.

The current version of this object. This property is read-only.

The Id of the Rule Set assigned to the campaign.

The Id of the Sequence assigned to the campaign.

The Ids of dialing servers participating in the campaign.

The Ids of Skill Sets used by this campaign for skills-based dialing.

The name of the SMS Broker used by the campaign.

The name of the SMS Broker Account used by the campaign.

Criteria for sorting the contact list by column.

Toggles the forcing of the system to adhere to maximum abandon rate settings.

Returns a boolean based on the user's ability to perform certain Supervisor-related tasks on the campaign. Examples of such actions are: stopping, starting, turning the campaign on in scheduled calls only mode, pausing, unpausing, recycling and resetting the campaign.

The manner in which to map phone numbers to time zones

Specifies whether this campaign should use every ODS available when dialing. Setting this property to trueTruetruetrue (True in Visual Basic) will clear the Servers collection except for one special "All Servers" object.

Toggles whether this campaign's Auto-Schedule settings apply to own-agent callbacks.

Toggles the use of the Bulk Call API, allowing higher call throughput using less system resources.

Toggles the use of DNC.Com's Calling Time Restrictions flag.

Toggles the use of DNC.Com's Calling Time Window flag.

Toggles the use of contact record zone for zone blocking.

Toggles the use of default zone for zone blocking.

Toggles the use of DNC.Com's Do not call today flag.

Toggles the use of DNC.Com's Use Permission EBR flag.

The Id of the Zone Set used by this campaign.