The CallRoutingBehavior type exposes the following members.
Constructors
Name | Description | |
---|---|---|
CallRoutingBehavior | Initializes a new instance of the CallRoutingBehavior class. |
Methods
Name | Description | |
---|---|---|
Equals | Determines whether the specified Object is equal to the current Object. (Inherited from Object.) | |
Finalize | Allows an Object to attempt to free resources and perform other cleanup operations before the Object is reclaimed by garbage collection. (Inherited from Object.) | |
GetHashCode | Serves as a hash function for a particular type. (Inherited from Object.) | |
GetType | Gets the Type of the current instance. (Inherited from Object.) | |
MemberwiseClone | Creates a shallow copy of the current Object. (Inherited from Object.) | |
ToString | Returns a String that represents the current Object. (Inherited from Object.) |
Properties
Name | Description | |
---|---|---|
BehaviorType |
The type of action the behavior performs.
(Inherited from PolicyBehavior.) | |
DesireToUseWeight | Get or set how heavily skill desire will be considered in routing the call. | |
EnableMaxPreviewTime | Gets or sets whether the interaction will enforce a maximum preview time. | |
Id | (Inherited from PolicyBehavior.) | |
MaxDesireToUse | Get or set the maximum skill desire of agents that will receive this call based on the specified skill. | |
MaxPreviewSeconds | Gets or sets the maximum number of seconds for which the interaction can be previewed. | |
MaxProficiency | Get or set the maximum skill proficiency of agents that will receive this call based on the specified skill. | |
MinDesireToUse | Get or set the minimum skill desire of agents that will receive this call based on the specified skill. | |
MinProficiency | Get or set the minimum skill proficiency of agents that will receive this call based on the specified skill. | |
ProficiencyWeight | Get or set how heavily skill proficiency will be considered in routing the call. | |
RequiredSkill | Get or set the skill requirement that will be attached to this call (if any). | |
RoutingMode | Get or set how the call will be routed. |