The ININ.IceLib.ProcessAutomation namespace contains classes for manipulating, monitoring, and managing Interaction Process Automation data.
The Interaction Process Automation system consists of many entities such as Processes, Process instances, and Work Items.
In order to use some of the Process Automation APIs, the custom IceLib-based application must acquire an IPA license for the logged in user. Having acquired any of these 4 licenses will be sufficient to pass the validation check. The IA control is a radio button, so a user will at most have only 1 of the licenses.Licenses for Interaction Process Automation and its APIs are assigned and configured in Interaction Administrator. A user can have only one of the following licenses:
- Direct Routed Work Items - Users with the I3_ACCESS_IPA_USER license can receive work items that are routed directly to them.
- Group Routed Work Items - Users with the I3_ACCESS_IPA_USER_ACD license can receive work items that are routed to them either directly or as a member of a workgroup (similar to an ACD queue).
- Process Monitor - Users with the I3_ACCESS_IPA_MONITOR license can view process statuses and details in the Process Monitor.
- Process Designer - Users with the I3_ACCESS_IPA_DESIGNER license can receive work items or create and modify processes.
The licenses are cumulative. That is, the Group Routed Work Items license includes the Direct Routed Work Items license, the Process Monitor license includes both of the Routed Work Items licenses, and the Process Designer license includes all the other licenses.
The asynchronous and synchronous versions of these methods are affected:
- CreateInstance(ProcessLaunchParameters)
- LaunchProcessByName(String, ProcessLaunchParameters)
- Pickup()()()() (for Work Item Interactions)
Classes
| Class | Description | |
|---|---|---|
 | AsyncGetLaunchableProcessesCompletedEventArgs |
Provides data for the asynchronous completed events of GetLaunchableProcessesAsync(EventHandler<(Of <<'(AsyncGetLaunchableProcessesCompletedEventArgs>)>>), Object).
|
| AsyncGetProcessDefinitionsCompletedEventArgs |
Provides data for the asynchronous completed events of ProcessDefinitionList.
|
| LaunchableProcessesEventArgs |
Provides data for the LaunchableProcessesChanged event of a ProcessManager.
|
| ProcessDefinition |
Provides information about a process that the user can launch.
|
| ProcessDefinitionList |
A watchable list of all ProcessDefinition instances the current user has access to.
|
| ProcessDefinitionListEventArgs |
Provides data for the ProcessDefinitionsListChanged event.
|
| ProcessInstance |
Defines an instance of a process.
|
| ProcessInstanceCancelData |
Class that holds data for canceling a process instance.
|
| ProcessLaunchParameters |
Provides a way to attach data while launching processes.
|
| ProcessManager |
Provides access to all process automation classes in the ININ.IceLib.ProcessAutomation namespace.
|
| ProcessManager..::..CancelResults |
The result code of a cancel process attempt.
|
| ProcessStatus |
Represents the current status of ProcessInstance.
|
| WorkItemInteraction | Represents a work item interaction within the Interaction Center system. |
| WorkItemInteractionAttributeName |
Specifies attribute names that can be used with WorkItemInteractions.
|
Enumerations
| Enumeration | Description | |
|---|---|---|
 | FlowStatus |
Represents the running flow status.
|
| PasOverloadedAtLaunchOption |
Specifies the action that should be taken by Process Automation Server (PAS)
if PAS is overloaded at the time of the launch request.
|
Version Information
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 SU 8 and beyond.
