Represents a wrap-up code definition. Wrap-up codes are provided for agents to submit the resolution of an
ACD interaction.
Namespace: ININ.IceLib.PeopleAssembly: ININ.IceLib.People (in ININ.IceLib.People.dll) Version: 0.0.0.0 (22.3.0.218)
Syntax
C# |
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public class WrapUpCode |
Visual Basic |
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Public Class WrapUpCode |
Remarks
Inteaction Client users can assign wrap-up codes to an interaction to describe it. For example,
a wrap-up code such as "Billing Problem", "New Order", or "Service Request" might be assigned to a
telephone call. IC provides several reports specific to wrap-up codes. Wrap-up codes are defined in
Interaction Administrator. Each code has a descriptive name, an internal-use ID, and customer-defined
digits that are unique among wrap-up codes.
Inheritance Hierarchy
System..::..Object
ININ.IceLib.People..::..WrapUpCode
ININ.IceLib.People..::..WrapUpCode
Version Information
Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.