Represents a wrap-up code definition. Wrap-up codes are provided for agents to submit the resolution of an ACD interaction.

Namespace: ININ.IceLib.People
Assembly: ININ.IceLib.People (in ININ.IceLib.People.dll) Version: (


public class WrapUpCode
Visual Basic
Public Class WrapUpCode


Inteaction Client users can assign wrap-up codes to an interaction to describe it. For example, a wrap-up code such as "Billing Problem", "New Order", or "Service Request" might be assigned to a telephone call. IC provides several reports specific to wrap-up codes. Wrap-up codes are defined in Interaction Administrator. Each code has a descriptive name, an internal-use ID, and customer-defined digits that are unique among wrap-up codes.

Inheritance Hierarchy


Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.

See Also