Permits the user to add themselves to another agent's call on any user or station queue they have
permission to monitor.
Namespace: ININ.IceLib.PeopleAssembly: ININ.IceLib.People (in ININ.IceLib.People.dll) Version: 0.0.0.0 (22.3.0.218)
Syntax
| C# |
|---|
public static readonly string CanCoachInteractions |
| Visual Basic |
|---|
Public Shared ReadOnly CanCoachInteractions As String |
Remarks
This allows users to add themselves to another agent's call on any user
or station queue they have permission to monitor. It enables them to
provide advice to the agent without the customer knowing that anyone
is assisting on the call.
Version Information
Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
