Represents the various interaction types within Interaction Center.

Namespace: ININ.IceLib.Tracker
Assembly: ININ.IceLib.Tracker (in ININ.IceLib.Tracker.dll) Version: (


public enum InteractionType
Visual Basic
Public Enumeration InteractionType


Member nameValueDescription
Unknown0The type of interaction is unknown.
Call1The interaction is a call.
Chat2The interaction is a chat.
Email3The interaction is an email.
Fax4The interaction is a fax.
WebCollaboration5The interaction is a web collaboration.
InstantQuestion6The interaction is an instant question.
GenericObject7The interaction is a generic object.
WorkflowItem8The interaction is a workflow item.


Use this enum wherever an interaction type is required. The TrackerSearch method SearchForResolutionCandidates(String, InteractionType, String, String, String, String, String, String) uses InteractionType.

Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.

See Also