Provides access to the property representing the interaction offering timeout for this workgroup (use Property.InteractionOfferingTimeout).

Namespace: ININ.IceLib.Configuration
Assembly: ININ.IceLib.Configuration (in ININ.IceLib.Configuration.dll) Version: 0.0.0.0 (21.2.0.218)

Syntax

C#
public InheritableConfigurationProperty<WorkgroupConfiguration..::..Property, TimeSpan> InteractionOfferingTimeout { get; }
Visual Basic
Public ReadOnly Property InteractionOfferingTimeout As InheritableConfigurationProperty(Of WorkgroupConfiguration..::..Property, TimeSpan)
	Get

Field Value

The property representing the interaction offering timeout.

Remarks

The number of seconds an incoming interaction rings at the Interaction Client station before the interaction quits alerting and proceeds to the next step in the handler (for example, goes to voice mail or changes an ACD agent’s status to ACD-Agent not answering and offers the interaction to another agent). The default value is 15 seconds; entering 0 (zero) also means 15 seconds. The minimum value is 7 seconds, which allows at least one full ring cycle. For North America, the standard ring duration for one ring is six seconds, which includes two seconds of ring and four seconds of pause time.

Note

This setting affects ACD and non-ACD interactions differently, depending on where you set it.

This setting also affects the timeout for the workgroup's Group Ring and Sequential Ring.

The timeout value on the Workgroup determines the number of seconds ACD interactions alert on agent workstations.

The timeout value on the User determines the number of seconds non-ACD interactions alert on agent workstations.

The timeout value on the Default User determines the number of seconds non-ACD interactions alert on agent workstations only when the value is 0 (zero) on the User. If it is set to 0 (zero) on the User, the default value is 15 seconds of alerting.

Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.

See Also