2017 R1

The 2017 R1 release of the Interaction Center supports the changes to the ICWS API described below.

This topic contains the following sections:

Interactions

Successful POST operations for the /icws/{sessionId}/interactions/{interactionId}/consult method can result in a urn:inin.com:interactions:interactionMorphedMessage message to be sent via messaging. This behavior is not new; however, this was previously not documented.

Queues

Successful PUT operations for the /icws/{sessionId}/messaging/subscriptions/queues/{subscriptionId} method can result in a urn:inin.com:interactions:interactionMorphedMessage message to be sent via messaging. This behavior is not new; however, this was previously not documented.

Statistics

A new statisticCategoryList.statisticDefinitions.statisticDefinitionData.valueType property was added to the urn:inin.com:statistics:statisticCatalogMessage message. This property represents the value type for the statistic definition.

Supported Feature Versions

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.

Note

Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.

CIC 2017 R1
FeatureVersionPreviously Released Version
activations11
configuration1010
connection99
dialer22
directories66
interactions1111
ipa11
licenses22
messaging33
phone-numbers22
queues11
security22
session11
statistics4 (Updated)3
status22
system22
wfm44