The 2018 R4 release of the Interaction Center supports the changes to the ICWS
API described below.
This topic contains the following sections:
A new viewAnalyticsDashboards
access right was added that controls who can view analytics dashboards.
A new analyticsConfiguration
administrative right was added that controls who can configure analytics dashboards.
A new acdSocialMedia
property was added to the licenseProperties
property for Users
.
Two new socialConversation
and socialDirectMessage
values were added to the mediaType
property of the utilizations
property for Users
and Workgroups
. They were also added to the licenseProperties
property of Users
.
Four new socialConversationServiceLevelDistribution
, socialConversationServiceLevelTarget
, socialDirectMessageServiceLevelDistribution
, and socialDirectMessageServiceLevelTarget
properties were added to Default Workgroups
.
Two new socialConversation
and directMessage
values were added to supportedMediaTypes
property of the PUT /icws/{sessionId}/connection/station.
A new campaignType
property was added to the availableCampaignsMessage
response of the POST /icws/{sessionId}/dialer/log-in method.
This release of the Interaction Center supports the following ICWS
feature versions. See Versioning for more information about ICWS
versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.
Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS
is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.