2021 R3

There are no functional changes in the 2021 R3 ICWS API release.

Supported Feature Versions

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.

Note

Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.

CIC 2021 R3
FeatureVersionPreviously Released Version
activations11
client-buttons33
configuration1717
connection1515
data-dictionary22
data-extractor22
dialer1010
directories1212
interactions2020
ipa11
journey-map33
licenses22
messaging33
phone-numbers33
quality-management44
queues22
recordings66
response-management44
security22
session11
social-media55
statistics77
status22
system22
unified-messaging22
voice-prompts22
web-callback22
web-chat77
wfm44
widgets22