2018 R2

The 2018 R2 release of the Interaction Center supports the changes to the ICWS API described below.

This topic contains the following sections:

Configuration

The following new properties were added to the clientButton data contract, which affects the 200 HTTP status code response to GET /icws/{sessionId}/configuration/client-buttons, as well as the request for POST /icws/{sessionId}/configuration/client-buttons:

  • action - This value indicates whether the button will send a custom notification to a handler, launch an application, or whether no button action was specifed.
  • availability - This value indicates whether the button should be available always, only with an active interaction, with any interaction, or whether no availability has been specified.
  • buttonText - This is the text that appears on the button.
  • deactivateAfterUse - Indicates that the button is disabled after the first use.
  • description - This is the description of the button
  • displayNotification - Display a notification to the user that the button has been clicked.
  • Show More

Interactions

A new POST /icws/{sessionId}/interactions/{interactionId}/wrap-up-assignments method was added to allow adding wrap-up assignments to a segment of the interaction that received the wrap-up required attribute update.

Supported Feature Versions

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.

Note

Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.

CIC 2018 R2
FeatureVersionPreviously Released Version
activations11
configuration13 (Updated)12
connection1212
dialer44
directories88
interactions16 (Updated)15
ipa11
licenses22
messaging33
phone-numbers33
queues22
security22
session11
statistics44
status22
system22
wfm44