The Social Media API was marked for release.

A new /icws/{sessionId}/alerts/alert-catalog/alert-sets resource was added to support managing alert sets.

A new launchUrl type was added to the list of possible values for the action property for the /icws/{sessionId}/configuration/client-buttons

Two new properties, managedIPPhone and emergencyResponderLocationID, were added to the /icws/{sessionId}/connection/station and the /icws/{sessionId}/messaging/subscriptions/connection/station resources.

A new POST /icws/{sessionId}/dialer/perform-call-list-query method was added.

A new mediaTypes property was added to the POST /icws/{sessionId}/agent-quality/search request. This property will filter results by the specified values.

A new mediaType property was added to the 200 HTTP status code response of the GET /icws/{sessionId}/agent-quality/search/{searchId} method.

A new GET /icws/{sessionId}/recordings/{recordingId}/media-details method was added to request media details about a recording.

A new POST /icws/{sessionId}/recordings/{recordingId}/retention-expiration method was added to set the expiration date for a recording.

A new Social Media service was added. The Social Media service permits a user to configure Social Media settings.

A new webhook property was added to the POST /icws/web-chat/start method to specify a webhook endpoint for event notifications.

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.