Interaction Analyzer

The Interaction Analyzer Configuration Services provide access to the Interaction Center configuration data related to Interaction Analyzer.

Services

  • Keyword Sets
    The Interaction Analyzer Keyword Set Configuration Service provides access to the Interaction Analyzer Keyword Set configuration data.
  • Keywords
    The Interaction Analyzer Keyword Configuration Service provides access to an Interaction Analyzer Keyword Set's Keyword data. Each keyword must have at least one spelling, anti-spelling, pronunciation, or anti-pronunciation defined.

    This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name. If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.