Recording Beep Tones

The Recording Beep Tone Configuration Service provides access to the Interaction Center's Recording Beep Tone configuration data. Each beep tone places a series of beeps into a conversation to let its participants know it's being recorded. The purpose of this is for regulatory compliance. To make use of this feature, each beep tone should be assigned to a workgroup.

Each beep tone can be configured to have one or two beeps. To configure a beep tone to have two beeps, the toneFrequencyTwo and toneAmplitudeTwo properties should have a value other than 0. To configure a beep tone to have one beep, those properties should have a value of 0.

This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name. If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.