/icws/{sessionId}/dialer/place-preview-call

POST

/icws/{sessionId}/dialer/place-preview-call

After an agent has received a dataPopMessage that contains a previewPop, this method can be called to place the corresponding call. After calling this method the previewPop is updated to indicate that a request has been made to Dialer to place the call.
Feature Version
dialer 3

Request

Parameters
Type
Name
Comments
Header
ININ-ICWS-CSRF-Token

Required

The ININ session token necessary for all calls that require a security or user context.

    Header
    Cookie

    Required

    The session cookie. With the exception of the connection request, all requests must provide a session cookie.

      Template
      sessionId

      Required

      The ININ session ID necessary for all calls that require a security or user context.

        Representations
        placePreviewCallParameters
        Represents parameters used to place a preview call.
        Feature Version
        dialer 3
        Property
        Value
        Comments
        callInitiatedByTimer
        Boolean
        Indicates whether the call is initiated automatically due to expired preview timer.
        [key]
        String

        Required

        The key identifying this pair.
        [value]
        String

        Required

        The value of this pair.

        Response

        200 - OK
        The call was successfully placed.
        403 - Forbidden
        Neither the agent nor the station the agent is logged in to has a Dialer Add-on License available.
        error
        Provides additional detail for an error.
        Property
        Value
        Comments
        errorId
        String
        The error identifier that describes the current error.
        message
        String

        Required

        A message that describes the current error.
        404 - Not Found
        The call could not be found.
        error
        Provides additional detail for an error.
        Property
        Value
        Comments
        errorId
        String
        The error identifier that describes the current error.
        message
        String

        Required

        A message that describes the current error.
        400 - Bad Request
        The request was invalid. This can occur when the message body is malformed or missing required items. This will also occur if a required header or query string parameter is missing or invalid.
        error
        Provides additional detail for an error.
        Property
        Value
        Comments
        errorId
        String
        The error identifier that describes the current error.
        message
        String

        Required

        A message that describes the current error.
        401 - Unauthorized
        The specified session token is missing, invalid, or has expired.
        Parameters
        Type
        Name
        Comments
        Header
        WWW-Authenticate

        Required

        Indicates that the client needs to authenticate using a custom ICWS scheme, which supports a realm of type ICWS and a location which is the URL at which the client can authenticate. A typical example would be the following.

        WWW-Authenticate: ICWS realm="ICWS" location="/ICWS/connection"

          error
          Provides additional detail for an error.
          Property
          Value
          Comments
          errorId
          String
          The error identifier that describes the current error.
          message
          String

          Required

          A message that describes the current error.
          410 - Gone
          This resource has been deprecated and removed from the API.
          error
          Provides additional detail for an error.
          Property
          Value
          Comments
          errorId
          String
          The error identifier that describes the current error.
          message
          String

          Required

          A message that describes the current error.
          500 - Internal Server Error
          An unexpected error occurred while processing the request.
          error
          Provides additional detail for an error.
          Property
          Value
          Comments
          errorId
          String
          The error identifier that describes the current error.
          message
          String

          Required

          A message that describes the current error.